faq

Do you accept returns or issue refunds?

Shea Lee Body Care, LLC does not accept returns or issue refunds. ALL SALES ARE FINALE. Due to the handmade nature of our products, we are unable to accept returns. If items have arrived damaged, missing items or incorrect, please contact us soon as possible on our “Contact Us” page or shealee.info@gmail.com. Please provide 3 clear photos of any damaged items. We ask that you notify us within 48 hours. If Shea Lee Body Care, LLC is at fault we will work with you to rectify the issue and resend items.
Can I add items to my order?

Absolutely! You are more than welcome to add items to ypur order! Just contact us while your order is in the processing stage. IF we notice you have multiple orders, we will combine your order for you but please contact us because it is not a guarantee.
Can I cancel my order after it is placed?

Unfortunately, we cannot cancel your order after it has been placed.
Will I have an allergic reation?

Our products contain oils and butters from natural nuts, seeds, botanicals, and fruit. If you have any allergies, please read the product label carefully. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs. Shea Lee Body Care, LLC products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional. Please read all ingredients listed under products. Upon purchase the customer assumes all responsibility of reading allergy disclaimer. Shea Lee Body Care, LLC is not responsible for any allergic reactions that occur. NOTE: Products made by Shea Lee Body Care, LLC makes no claim to cure, treat, diagnose, or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. *In the case of pregnancy please consult with your health care professional. All products are for external use only.
How do I contact you?

To contact us use the "Contact" page or email us at shealee.info@gmail.com.
When will my order ship?

We try to ship orders out as quickly as possible. Please allow 3 - 5 days for processing. As far as delivery, it will depend on carrier options.
Where is my order?

With delays due to country-wide severe weather impacts, here are a few tips! Check your shipping confirmation All carriers are experiencing delays with shipping delays across the country You can also track your package on our website Before contacting Customer Support regarding your package, please check the status of your package to ensure the expected delivery date has passed